Privacy Policy — Win That Customer

Win That Customer (“we,” “us”) provides missed-call recovery software to local service businesses. This policy explains what personal information we handle, why, and the choices available to you. It covers two groups of people: the business owners who use our software, and the end customers of those businesses whose information passes through our service.

Information we collect

Business account data: your name, email, password (stored hashed), business name, phone number, service details, and hours.
End-customer data:when your business misses a call or receives a web request, we process the caller’s phone number, name, service address, the details they provide, and the text-message conversation used to qualify the job.
Usage data: basic technical logs (e.g. IP address, request timestamps) used to operate and secure the service.

How we use it

We use this information solely to provide the service: to text missed callers back, qualify the job, notify the business owner, and display leads in the dashboard. We do not sell personal information, and we do not use it for advertising.

Text messaging & consent

Our service sends SMS on behalf of the business. Message and data rates may apply. Recipients can reply STOP at any time to opt out of further messages; we honor opt-outs automatically. Business owners are responsible for having a lawful basis and appropriate consent to message their customers.

Service providers

We rely on trusted providers to run the service, including our hosting and database platforms, an SMS/telephony provider (Twilio), an email provider (Resend), and an AI provider used to help qualify leads (OpenAI). These providers process data only as needed to deliver their part of the service.

Data retention & deletion

We keep personal information for as long as needed to provide the service or as required by law. To request access to, correction of, or deletion of your data — or an end customer’s data — email us at the address below and we will respond within a reasonable time. Note that backups may retain deleted data for a limited retention window before they cycle out.

Security

Data is encrypted in transit (TLS) and at rest. Passwords are hashed, sessions use secure server-side identifiers, and access to customer data is limited to the business that owns it. No system is perfectly secure, but we take reasonable measures to protect your information.

Contact

Questions or data requests: privacy@winthatcustomer.com.

Note: This is a plain-language starting template, not legal advice. Have it reviewed by a qualified professional before onboarding paying customers or handling real customer data at scale.

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